1. Acceptance of These Terms
These Website Terms of Use (Terms) apply to your access to and use of the websites operated by Malu Health Group Pty Ltd (ABN 84 682 110 863) and its related bodies corporate (Malu, we, us or our), including all Malu clinic websites (Website).
By accessing or using the Website, you acknowledge these Terms. If you do not agree, please discontinue use of the Website.
2. Purpose of the Website
The Website provides general information about our services, clinicians and locations.
The content on this Website is intended for general information only and is not medical or psychological advice.
Using this Website does not create a clinician–patient relationship. If you require personal medical or mental health advice, please consult a qualified healthcare professional.
3. Not a Crisis Service
Malu Health is not an emergency or crisis service.
If you or someone else is in immediate danger, please call 000.
If you require urgent mental health support, please contact an appropriate crisis support service in your state or territory.
4. Appointments and Online Bookings
Where the Website allows appointment requests or online bookings:
booking requests are subject to confirmation by the clinic
clinician availability cannot be guaranteed
please ensure the information you submit is accurate
we may contact you to confirm or reschedule appointments
From time to time, appointments may need to be rescheduled where reasonably necessary.
5. Telehealth and Digital Services
Where telehealth or digital services are offered:
service quality may depend on your internet connection and device
occasional interruptions or technical issues may occur
telehealth may not be suitable for all clinical situations
Your clinician will assess whether telehealth is clinically appropriate for your care.
6. Privacy
Your use of the Website and any personal information you provide is governed by our Privacy Policy.
7. Intellectual Property
All content on the Website, including text, graphics, logos, branding and software, is owned by or licensed to Malu and is protected by Australian intellectual property laws.
You may view and print Website content for personal, non-commercial use. Please contact us if you wish to use content for any other purpose.
8. Acceptable Use
When using the Website, you agree not to:
use the Website in any unlawful or fraudulent manner
interfere with the security or functionality of the Website
transmit viruses or malicious code
attempt unauthorised access to our systems
use the Website in a way that may harm our reputation
We may restrict access where misuse is identified.
9. Third-Party Links
The Website may contain links to third-party websites for your convenience.
We do not control and are not responsible for the content or privacy practices of those sites. We encourage you to review their terms and policies.
10. Website Availability
We aim to keep the Website available and information up to date. However, we cannot guarantee that:
the Website will always be available
content will always be current, complete or error-free
the Website will be free from technical issues
We may update or modify the Website from time to time.
11. Limitation of Liability
To the maximum extent permitted by law, Malu Health Group and its related entities are not liable for any loss or damage arising from:
your use of or reliance on Website content
any interruption or unavailability of the Website
technical errors or delays
third-party links
Nothing in these Terms excludes rights you may have under the Australian Consumer Law that cannot be excluded.
12. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on the Website with the updated effective date.
13. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
14. Contact Us
If you have any questions about these Terms, please contact:
Email: privacy@malu.health
Website: www.malu.health
Start Your Mental Health Journey Today
Our team of experienced psychologists is ready to provide the support you need. Prioritise your mental well-being and take the first step towards a healthier life.
Contact Us
Frequently Asked Questions
What mental health services do you offer?
We offer a comprehensive range of mental health services, including Cognitive Behaviour Therapy (CBT), Schema Therapy, Pregnancy and postpartum support, Eye Movement Desensitisation and Reprocessing (EMDR), Dialectical Behaviour Therapy (DBT), Acceptance and Commitment Therapy (ACT), Trauma-Focussed CBT (TF-CBT), Behaviour Therapy.
We also provide comprehensive psychological assessments including IQ, behavioural, academic, and diagnostic tests.
How do I book an appointment?
You can book an appointment by contacting us by phone or email. Our team will assist you in finding a convenient time and the right psychologist to meet your needs.
What funding sources do you accept?
We accept Medicare referrals, and private health funds. AMC Psychology is also a registered NDIS provider, and we provide services to all types of NDIS plans. We also accept WorkCover and CTP referrals. Contact us for more information on how to access services under these schemes.
Do you offer bulk billing?
As a private practice, there is a gap fee when accessing psychology with a Medicare referral. If you are accessing services through the NDIS or WorkCover, there is no out of pocket cost.
Do you have a cancellation policy?
Yes, our cancellation policy is that we require 48 hours notice over two business days, in order to cancel or reschedule an appointment. For changes made inside of the 48 hours, the full consultation fee will still apply. This policy is designed to ensure fairness to all clients as well as our team.
Do you offer therapy for children and adolescents?
Yes, we provide psychological services to people of all ages, including children and adolescents.
What can I expect during my first session?
During your initial appointment, our psychologists will seek to understand your specific needs and set goals for your treatment. This may involve discussing your current challenges, relevant history, and personal background. Based on this information, we will create a tailored treatment plan to address your concerns and support your mental health journey.
What makes your services different from other mental health providers?
Our practice is dedicated to offering personalised and evidence-based care with a focus on your individual needs. We utilise a range of therapeutic modalities to ensure effective treatment outcomes. Our team of psychologists is committed to providing compassionate support and achieving positive outcomes for our clients.
How do I start?
Simply reach out via our website or contact us directly by phone. We will guide you through every step of the process, and would be happy to answer any questions you may have, to ensure that you are prepared for your first visit.